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Reviews
Boyd serves our community and his customers with outstanding service, reasonable rates, and has a wealth of knowledge on how appliances should work and be maintained. On top of all this…he is honest and genuinely concerned. You won’t go wrong calling this guy !!
Very helpful! I called to schedule a service repair for my refrigerator because it stopped cooling but the man who answered was more than willing to give me his suggestion right over the phone so that I could try that before having him come out. What he suggested worked and I did not need anyone to come for service. He saved me money and time and the least I can do is leave him a good review. Very awesome. I will call him when I do need service in the future
Boyd provided excellent service on our refrigerator. He diagnosed the issue, wrote out the parts I needed to order, and walked me through how to replace those parts. He went above and beyond and will definitely be getting my business next time we have an appliance go down.
He responded quickly and was able to come the same day to fix my washing machine. His prices were reasonable and I will use him for other appliance repairs in the future.
Samsung refrigerators have a well known problem with ice makers freezing up. We have one of the problem ice makers. I had warranty service four times and the problem was never fixed. Boyd was able to repair the problem very quickly. He understood what caused the problem and how to fix it. I am a very satisfied customer.
Boyd did a great job! Diagnosed the problem quickly and got it fixed. Friendly and professional. Will definitely use again.
I gave Boyd a call because of the other positive reviews. He lived up to the hype! He fixed my kitchenaid dishwasher at a very reasonable price. He even ran to the local ace hardware store because he saw that an electrical part was missing. I’d recommend Boyd to anyone. If you are reading this and unsure about calling, I say just do it.
This guy is awesome! He is a soloprenuer so his prices are way more reasonable than the bigger shops. He came the same day and fixed our washing machine that sounded like a rocket blasting off in less than an hour. Highly recommend for any appliance issues you have. Super honest helpful guy.
Phenomenal service. I called Hero appliance because it seemed like the only place that wasn’t sending me to a call center. I got to talk with the person offering repairs.Boyd got to my house quickly and he not only looked at my fridge (including cleaning dust-ridden coils) but listened to/looked at slight concerns I had with other appliances all for the same service fee! He talked me through his everything worked and what to do to help everything run smoothly. He also looked up the best price for the part that needed replacing!Fair, honest, above and beyond service!!
We had an error message show-up on our Whirlpool front loader washing machine and gave Boyd a call. He was quick to respond and came by within an hour of calling. Boyd was extremely thorough in his examination of our washer trying to diagnose the problem. In the process, he went through every mechanical part of the washer and cleaned parts out that needed to be cleaned. He figured out what was wrong with the washer and ordered parts. As soon as he received the parts (about two days later) he came and installed them. In addition to fixing what was wrong (drain pump and a sensor) Boyd rebalanced the machine and it is working quieter and better than ever! His diagnose, labor, and parts charges were very reasonable/good value and he went above and beyond what was required. We would definitely recommend Hero Appliance and will use this company again in the future.
Boyd Stephenson was amazing from our first phone call to final repairs.You can tell that he is very well educated in the appliances he is working on.Our Dryer was tumbling, but not heating up. He came out and had the front removed and the problem identified super quickly.He charged a fair price for his time and parts and made sure that everything was resolved perfectly.He definitely doesn’t cut any corners. We also asked him to repair our overhead microwave and clean out all of the tubbing connected to the Dryer.He was able to get everything done and efficiently.He was also very clean and respectful and explained the process as he worked so I felt educated and confident in his work.Boyd is also very kind and probably saved us $400 or more with everything he did.We know who to reach out to for any other appliance needs.Highly recommend.
